Shipping policy

Shipping Policy

All Still Grand products are made to order. Please allow time for your order to be produced before it ships.

Processing & Fulfillment

Most orders are fulfilled within approximately 2–5 business days. During holidays, product launches, or periods of high demand, fulfillment may take longer.

Shipping Times

Shipping time begins after your order has been fulfilled. Delivery times vary depending on your location, the product ordered, and the shipping method available at checkout.

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Tracking

When tracking is available, you’ll receive tracking information after your order ships. Please allow some time for tracking information to update after the carrier receives your package.

Multiple Shipments

Some orders may arrive in separate packages. Because our products may be fulfilled from different facilities, items from the same order can occasionally ship separately.

Shipping Addresses

Please double-check your shipping address before completing your order. Still Grand is not responsible for delays or delivery problems caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your order appears to be lost in transit or arrives damaged, please contact us through the Contact page on our website as soon as possible. We’ll review the issue and work with you to make it right.

International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.