Refund policy

Returns & Refunds

At Still Grand, each product is made to order especially for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or incorrect color selection. Please review product descriptions and size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Include your order number, a description of the issue, and clear photos showing the problem. Once we review the issue, we’ll work with you to make it right. Depending on the circumstances, this may include a replacement or refund.

Please do not send an item back without contacting Still Grand first.

Lost Orders

If your package appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Questions

If you have questions about an order, please use the Contact page on our website. We’ll be happy to help.

Your Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.